Frequently Asked Questions
Everything you need to know about bringing Northern style to your home.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. For international orders, please allow 7-14 business days depending on your location and local customs processing.
What is your return policy for homeware items?
We offer a 30-day return window for most items. Products must be unused, in their original packaging, and in resaleable condition. Please note that bespoke or personalized items are non-refundable.
Are your products sustainably sourced?
At The Northern Line, we prioritize ethical craftsmanship. Many of our textiles and wooden pieces are sourced from sustainable forests and fair-trade suppliers to ensure a minimal environmental footprint.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated trade program for industry professionals. Please contact our support team with your business credentials to apply for a trade account and volume pricing.
What should I do if my order arrives damaged?
We take great care in packaging, but if an item arrives broken, please email us a photo of the damage within 48 hours of delivery. We will arrange a replacement or full refund immediately.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.